Agent Native
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For SaaS

AI-native infrastructurefor SaaS companies.

We help SaaS teams turn AI from a feature label into the substrate of the product — embedded in onboarding, support, retention, and the day-to-day shape of the workflow.

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Where SaaS teams feel the friction.

01

Onboarding decay

Activation drops because users never get past the empty state. AI-native onboarding meets each user where they are.

02

Tier-one support overload

70% of tickets are answered in your docs. A grounded agent handles them — and routes the rest with context.

03

Churn you only see in retrospect

Product logs already carry the signal. We turn them into intervention triggers your CS team can act on.

04

Feature velocity ceiling

AI in the product, not bolted next to it. In-app copilots, generation surfaces, and intent-driven shortcuts.

What we build for you.

Concrete agents and workflows we ship inside SaaS companies.

Use case · 01

In-product copilot

A first-class assistant grounded in your data model, docs, and the user's own workspace.

Use case · 02

Automated tier-one support

Deflects the routine, escalates the rest with full context attached for your humans.

Use case · 03

Onboarding agent

Personalised setup that reads the user's intent and builds the first real workspace for them.

Use case · 04

Churn-signal pipeline

Behavioural signals from product logs become weekly intervention lists for CS.

How we work, end-to-end.

A four-step path from the first honest audit to embedded.

  1. Step i 01

    Audit

    Two weeks inside your operation. Workflows mapped, leverage points identified, an honest read of what's worth automating.

  2. Step ii 02

    Roadmap

    A sequenced plan: what to build, in what order, with what guardrails. Tied to outcomes you can measure.

  3. Step iii 03

    Build

    We embed and ship. Real agents, real evaluations, real deployments. Code your team owns at the end.

  4. Step iv 04

    Embed

    Hand-off, training, and a 90-day support window. Your team runs the system; we stay reachable.

Also built for

E-commerce & D2C brands

We help brands rebuild the storefront, the back-office, and the post-purchase experience around AI — so growth doesn't have to mean hiring linearly.

Read the brief

Digital agencies

We help agencies move from billing hours to shipping leverage — embedding AI into delivery, productising services, and turning internal know-how into recurring revenue.

Read the brief

Services & consulting firms

We help professional services firms turn their knowledge into infrastructure — accelerating research, proposals, and delivery without losing the judgement clients actually pay for.

Read the brief

Curious whether this fits your SaaS business?

A 30-minute call. Bring the workflow that's hurting most. We'll tell you, honestly, whether AI is the right lever — and where we'd start.

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